Better Contracts

Bio-Electronics has partnered with Mediserve, Inc., the healthcare division of SU Group LLC, to provide contract management for our customers. The Contract Management Program provides our customers with a way to reduce their overall maintenance expense and administrative cost and duties associated with managing vendor contracts, relationships, and payments.

Program Advantages

Negotiated Contracts

When you utilize Bio-Electronics Contract Management Services all contracts are negotiated on the customer’s behalf to achieve the most competitive program costs and optimal services.

Hard dollar savings

Tiered Savings of 12%-20% based on customer participation (NOTE: Our current customers are averaging 14% over what they were previously spending for a manufacturers’ maintenance contract, while continuing to utilize the existing manufacturers’ service personnel).

Predictable Forecasting

The Bio-Electronics Contract Management Services will take the guesswork out of your budgets and help to create predictable costs for future forecasting. 


The Bio-Electronics Contract Management Services cover all corrective and preventive maintenance on covered equipment as defined in a consolidated Maintenance Service Agreement (MSA).

Service Highlights

Agreement Consolidation

One Maintenance Service Agreement (MSA) means one contract, one anniversary date and one contact.

Preferred Service Provider

Customers choose their preferred service provider(s) for corrective and preventive maintenance service.

Management Control

Detailed asset management and repair history reports available on-line or at a predetermined frequency.

Engineering Support

Alternative vendor and parts sourcing to achieve best possible service levels and maximum cost savings.

Frequently Asked Questions

What Equipment is Eligible


  • Arrhythmia Computers
  • Cardiac Cath Systems
  • Cardiac Output Computers
  • Electrocardiographs
  • Electroencephalographs
  • Intra Aortic Balloon Pumps
  • Monitoring Systems
  • Patient Data Management
  • Stress Test Systems
  • Telemetry Systems

Clinical/R&D Lab

  • Balances
  • Blood Gas Analyzers
  • Cell Savers
  • Cell Washers
  • Chromatographs
  • Clinical Analyzers
  • Co-Oximeters
  • Densitometers
  • DNA Synthesizers
  • Electron Microscopes
  • Electrophoresis Equipment
  • Flame Photometers
  • Gamma Counters
  • Hemoglobinometers
  • HPLC
  • Microscopes
  • Osmometers
  • Spectrophotometers


  • Blood Culture Units
  • Centrifuges
  • Chemistry Analyzers
  • Coagulation Analyzers
  • Computers
  • DNA Analyzers
  • Electrolyte Analyzers
  • Hematology Analyzers
  • Immunoassay Analyzers
  • Scales/Balances

Function Labs/Respiratory

  • Therapy
  • Co-Oximeters
  • Plethysmographs
  • Pulmonary Function Systems
  • Sleep Labs


  • Angiographic Systems
  • Chest Units (automated)
  • CT Scanners
  • Cystographic Units
  • Daylight Systems
  • Dental Units
  • Digital Systems
  • E.R. Units
  • Fluoroscopic Rooms
  • General Radiographic Rooms
  • Head/Skull Units
  • Mammography Units
  • Mobile C-Arms
  • Motorized/Auto Film Viewers
  • MRI Scanners
  • PACS Systems
  • Physiological Monitoring
  • Portable X-Ray Machines
  • Radiology Information Systems
  • Special Procedures Rooms
  • Tomographic Rooms
  • X-Ray Tubes

Nuclear Medicine

  • Computers
  • Crystals
  • Dose Calibrators
  • Gamma Cameras
  • Gamma Counters
  • Laser Imagers
  • Multi-Format Cameras
  • Uptake Probes

…and much more!

  • Biomedical Equipment
  • Central Services Equipment
  • Communication Systems
  • Computer Hardware
  • Data Processing Equipment
  • Networks & Servers
  • OT/PT Equipment
  • Office Automation
  • Radiology Oncology
  • Security Systems
  • Surgery
  • Ultrasound


How does the Contract Management Program work?

Bio-Electronics, in partnership with Mediserve, offers various programs which function by consolidating equipment service contracts into one maintenance management agreement. Mediserve pays for the preventative and corrective maintenance of that equipment. By offering Programs that are custom designed for your organization, Mediserve is able to deliver immediate and on-going equipment service cost savings compared to your current spend.

How long has Mediserve offered these types of Programs?

Bio-Electronics partnered with Mediserve in 2015. However, Mediserve has offered equipment maintenance management programs since 1982 and has built the largest database of equipment service history in this industry. This information provides unparalleled data to help you effectively manage and reduce the total cost of equipment ownership.

How do we save money using the Program?

Savings are accomplished by converting to a consolidated, managed time and materials-based program. With this approach, Mediserve pools equipment service expense across various equipment categories into one comprehensive maintenance agreement. This further reduces overall maintenance expense and administrative cost and duties associated with managing vendor contracts, relationships and payments. In addition to hard-dollar and administrative savings, you will also have a predictable budget for future forecasting.

Who repairs our equipment?

By utilizing Bio-Electronics’ Contract Management Program, you have the freedom to select your vendor. Normally, your current service provider will continue to service your equipment under the Mediserve program. At your request, Mediserve will offer alternative service providers, which can be the original equipment manufacturer (OEM) or independent service organization (ISO), to maintain your equipment in lieu of your current service provider. In addition to OEM and ISO service providers, Mediserve will reimburse your organization an in-house rate for labor costs and the cost of parts.

How do we get a Proposal?

Contact Bio-Electronics to arrange for an on-site financial evaluation of your equipment maintenance costs. The extent and the type of analysis will be determined by your current situation. There is normally no charge for this evaluation.

Does all of our equipment have to be on the Program?

No, it’s your decision to include or exclude individual pieces of equipment for coverage on the Program.

Can we add or delete equipment mid-term?

You can add or delete equipment from the Program at any time based on a pro-rata calculation.

What is the term of the Contract Management Programs?

Programs range from one to five-year terms and can be renewed at the end of the agreement.

Next Steps

We would be happy to meet with you, your hospital leadership and department heads to explain the program in greater detail and most importantly the $$ benefits to your organization. Bio-Electronics/Mediserve staff is available to assist with the collection of service agreements and related data at no charge.

  • On-site informative meeting
  • Collection of current service agreements
  • Mediserve analysis and underwriting
  • Strategy meeting with key decision makers to discuss findings and to decide upon implementation of specific recommendations
  • Mediserve proposal including customized program, savings and timing